PRINTED PRODUCT RETURNS
Orders may be returned so long as:
The order is new, unused, and unopened
The order is returned within 15 days of receipt
The order was not purchased on final sale
PRE-ORDERED PRODUCTS ARE NON-REFUNDABLE
Any pre-ordered product from Hosanna Revival is non-refundable.
After the window of pre-order opportunity and discount has closed, the product becomes a regular product, and is subject to the “printed product” return policy above.
CUSTOM PAINTED PRODUCTS TERMS AND CONDITIONS
You must provide adequate design details of your custom painted products within 30 days of purchase. If you don't, Hosanna Revival reserves the right to cancel and refund your order.
Hosanna Revival offers a one year limited warranty to the custom, hand-crafted aspects of the product. If the hand-crafted aspects of the product begin to deteriorate within a year of it's purchase, Hosanna Revival will touch up the artwork one time for no additional cost.
Because each Custom Bible and Journal is made to order, painted Bibles and journals are non-refundable in most cases. Full refunds will be given if the production of the Bible or journal hasn’t begun. Full and partial refunds will be offered at the discretion of the Hosanna Revival team based on the following considerations:
- The refund is requested within 15 days of delivery
- The refund is requested in regards to an un-fixable error made by Hosanna Revival
- The Bible is able to be touched up and re-sold.
- The Bible arrived damaged from transit
*As with any custom, handmade product, your order is subject to human error. In the event that the product was incorrectly made with a typo, wrong verse, or omission of one of your requests, we ask that you first communicate with the design team to add or rectify any errors. We would love to correct these, and get your product back to you as soon as possible.
LEATHER PRODUCT RETURNS
Orders may be returned so long as:
- The order is new and unused
- The order is returned within 15 days of receipt
- The order was not purchased on final sale
Refunds for the product can be issued but there will be no compensation for shipping expenses. The customer will assume all costs around shipping the product.
GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE.
RETURN YOUR ORDER & PACKING SLIP
Send your order, along with its original packing slip, to:
419 SOUTH COOPER AVE.
CINCINNATI, OH 45215
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
TERMS OF SERVICE
Please contact us should you wish to use any of our content or make reference to Hosanna Revival publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to https://hosannarevival.com if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time.
We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
COPYRIGHT AND TRADEMARKS
Hosanna Revival and hosannarevival.com are properties of Hosanna Revival LLC. In addition, any photos, paintings, painted designs, Bible themes, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any product or portion of this site without express written permission from Hosanna Revival LLC.
All third party names, trademarks and copyrights are properties of their respective owners.
PRIVACY AND SECURITYINFORMATION GATHERING
We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.
The information you provide us may be used in any of the following ways:
- Personalize your experience
- Improve our website
- Process a transaction
- Provide you with order status
- Send Hosanna Revival promotional messages.
Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each message.
The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.
Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive to contacting you by phone or email to verify your payment and shipping information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comely with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and / or activities of these third parties, though we welcome any feedback about them through our contact page.
In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.
We reserve the right to change these policies at anytime. Please contact us if you have any questions about the above information.