customer support

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We work hard to provide incredible customer service and beautiful, intentionally-crafted products to every single one of our customers. We try to be easily accessible so that we can address any questions and concerns as quickly and efficiently as possible. Let us know if we can do anything to make the Hosanna Revival experience better!

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Customer Support

Shipping & Fulfillment

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Hosanna Revival currently ships all orders from our warehouse located in Cincinnati, OH. Order processing can take up to 48 hours. If you need your order to arrive by a specific date, please contact us to ensure that your order will be processed as soon as possible.  We cannot always accommodate expedite requests, but we do what we can.  The shipping method you choose at checkout does not expedite order fulfillment; it simply accounts for the time it will take to receive your package once the shipping carrier has the order in their possession. Please keep the processing time in mind if you need your order by a specific date. We do not process orders on holidays or weekends between 5:00 pm on Fridays and 8:00 am on Mondays.

International Shipping

Hosanna Revival is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. If your shipment is returned to us due to an unpaid customs invoice or incorrect address, shipping costs will not be refunded. If the package must be shipped again, shipping costs are the responsibility of the purchaser. Please pay close attention to your tracking number and contact the shipping carrier if your shipment is on hold and awaiting a payment.

Missing Packages / Warranty

Lost/Missing Packages

If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:

a. Check with your neighbors or front office (if applicable) to see if the package was left there
b. Reach out to your local Post Office or FedEx
c. Contact our team at support@hosannarevival.com and include your order number

We ask that you report your lost or stolen shipment within 5 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as "delivered," we are no longer responsible for the particular package.

Please note: Hosanna Revival is not responsible for refunding or reshipping lost orders due to an incorrect address provided at checkout.

Hand-Painted Product 12-Month Limited Warranty

Hosanna Revival offers a one year limited warranty to the custom, hand-crafted aspects of the product. If the hand-crafted aspects of the product begin to deteriorate with a year of its existence, Hosanna Revival will touch up the artwork one time for no additional cost.