Shipping policy

Shipping Information

Hosanna Revival currently ships all orders from our warehouse located in Cincinnati, OH. Our small shipping team works hard to process your order quickly! Our typical turnaround time is 1-3 business days. In busy seasons our processing time can vary from 4-7 business days. We do not process orders on holidays or weekends. We appreciate your patience as we continue to grow as a small business.

All shipping estimates are calculated at checkout & depends on the shipping method you select. Standard Shipping arrives within 1-3 weeks. Our fastest method is FedEx Express, which will deliver within 1-3 business days once shipped. Once the package leaves our warehouse we have no control over the delivery process.

International Shipping

Hosanna Revival is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. If your shipment is returned to us due to an unpaid customs invoice or incorrect address, shipping costs cannot be refunded. If your international order is lost in transit, Hosanna Revival will cover the cost of one additional shipment. If the order is lost more than once in transit, we will issue a refund of the order; you can then place a new order at any time. Please pay close attention to your tracking number and contact the shipping carrier if your shipment is on hold and awaiting a payment.

Lost/Missing Packages

If you have a package that was marked as delivered but you have not yet received it, no worries! Sometimes carriers will mark an order/package as delivered before it actually arrives. We completely understand how confusing this can be. Please check all possible entrances on your property, check with neighbors, and contact your local carrier to see if they have any more information regarding delivery before contacting us. If you cannot find your order after 48 hours, please reach out to support@hosannarevival.com so we can further assist!

Please note: Once an international shipment has been marked as "delivered," we are no longer responsible for the particular package.

(Hosanna Revival is not responsible for refunding or reshipping lost orders due to an incorrect address provided at checkout.)